GMR Hyderabad International Airport Wins ASQ Customer Experience Award 2025 for 'Best Airports at Arrivals Globally'

Rajiv Gandhi International Airport (RGIA) has been recognised as one of the Best Airports at Arrivals Globally at the 2025 Airport Service Quality (ASQ) Customer Experience Awards by Airports Council International (ACI) World.

Award Recognition
- Rajiv Gandhi International Airport (RGIA) has been named one of the Best Airports at Arrivals Globally at the 2025 Airport Service Quality (ASQ) Customer Experience Awards by Airports Council International (ACI) World.
- The award is based on passenger feedback collected through the ASQ survey program, which had nearly 707,000 participants worldwide in 2025.

Why RGIA Stood Out
- Recognized for excellence in arrival processes, cleanliness, ambience, staff service, and overall ease of journey.
- The award reflects RGIA’s ability to deliver a seamless and welcoming arrival experience for international and domestic travelers.

Leadership Comments
- Pradeep Panicker, CEO of GMR Hyderabad International Airport Ltd., emphasized that arrivals set the tone for a traveler’s journey and credited the airport’s teams for consistently delivering excellence.
- Justin Erbacci, Director General of ACI World, noted that the award highlights RGIA’s commitment to world-class passenger experience and service excellence, based on real traveler feedback.

Strategic Position
- RGIA is one of India’s fastest-growing metro airports, with direct connectivity to over 100 destinations worldwide.
- Serves as a key hub linking India with the Middle East, Europe, Southeast Asia, and beyond.
- The recognition strengthens Hyderabad’s position as a major international business, tourism, and transit destination.

About the ASQ Awards
- Conducted annually by ACI World, the ASQ program is the only global initiative measuring passenger satisfaction in real time at airports.
- More than half of the world’s air travelers passed through ASQ-rated airports in 2025, underscoring the program’s credibility.

This award reinforces RGIA’s reputation as a passenger-first airport, setting benchmarks for arrival experiences globally.