Bangalore Airport retains ‘Best Airport at Arrivals Globally’ for Fourth Consecutive Year
Kempegowda International Airport Bengaluru has been ranked the ‘Best Airport at Arrivals Globally’ at the 2025 Airports Council International (ACI) Airport Service Quality (ASQ) Awards, for the fourth consecutive year.
Award Achievement
- Kempegowda International Airport, Bengaluru (BLR) has been ranked “Best Airport at Arrivals Globally” at the 2025 ACI Airport Service Quality (ASQ) Awards.
- This marks the fourth consecutive year BLR has received this recognition, based on real-time passenger feedback.
Passenger Experience Highlights
- Improvements across immigration, baggage reclaim, wayfinding, terminal comfort, and digital services contributed to smoother arrivals.
- Overall satisfaction ratings rose from 4.98 to 5.00, showing sustained gains in passenger perception.
Most Improved Attributes (2024 → 2025)
Leadership Perspective
- Girish Nair, COO of BIAL, emphasized predictability, speed, and comfort as key priorities.
- He noted that recognition for four consecutive years reflects consistency of execution and teamwork.
Strategic Position
- This award strengthens BLR Airport’s role as the gateway to India, highlighting its commitment to service delivery, operational efficiency, and passenger experience.
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