ANA Renews International In-Flight Duty-Free 'Pre-Order Service'

All Nippon Airways Co., Ltd. announced it has renewed its pre-ordering service for international in-flight duty-free shopping. Orders on the new Pre-Order Service Website will be available for flights departing on or after Saturday, August 1, 2026.

Key Features of the New Service
1. Extended Ordering Window
- From 45 days up to 2 days before departure (for flights departing Japan).
- From 45 days up to 3 days before departure (for flights departing outside Japan).
- This gives passengers more flexibility to secure popular items early.

2. Expanded Product Selection
- About 300 items available online, far more than the limited onboard catalog.
- Includes exclusive products not listed in the inflight magazine ANA SKY SHOP.

3. Advance Online Payment
- Customers can pay by credit or debit card at the time of ordering.
- Payment is finalized once items are received onboard.
- Eliminates the need for cash or inflight payment procedures.

Accessibility
- Website supports multiple languages: Japanese, English, Simplified Chinese, Traditional Chinese, Italian, and Spanish.
- Browsing is possible even without a flight reservation.

Launch Campaign
- Discounts up to 15% on eligible items.
- Order period: July 22 – August 16, 2026.
- Eligible flights: Departing between August 1 – September 30, 2026 (some exclusions apply).

ANA’s Vision
Keiji Omae, EVP of Customer Experience, highlighted that the revamp is about comfort and convenience, offering a wider selection and smoother shopping to enhance the overall journey.

This move positions ANA as one of the more digitally forward airlines in terms of inflight retail. For passengers, it means less stress, more choice, and potentially better deals.