Never Miss a Message: Agoda’s Customer Support Now Travels With You

Agoda has just rolled out a major upgrade to its customer support experience: travelers can now carry their conversations seamlessly across devices. Here are the key highlights from the announcement:

Cross-device continuity:
Start a chat on desktop and continue it on mobile without losing context. Even if the app closes or the internet drops, your conversation history is preserved.

24/7 multilingual support:
Assistance is available at every stage of the journey, from browsing options to managing reservations.

Smarter chat experience:
- Free-text conversations powered by an intelligent bot for natural, faster responses.
- AI-summarized hotel reviews to help travelers quickly evaluate properties.

Agent-side enhancements:
Real-time translation tools make it easier for support teams to overcome language barriers and respond efficiently.

Why It Matters
Idan Zalzberg, Agoda’s CTO, emphasized that travelers expect clear answers without repeating themselves across different interfaces. These updates aim to ensure support is always present and helpful, letting customers focus on enjoying their trip.

Other Enhancements
- Property AMA: Instant answers to hotel-specific questions directly on property pages.
- Booking Form Bot: Helps resolve common queries during checkout, reducing friction.

Agoda is positioning itself as a one-stop travel platform, offering over 6 million holiday properties, 130,000+ flight routes, and 300,000+ activities—all backed by this new seamless support system.