Thomas Cook India elevates its forex retail experience with newly designed store in Kottayam, Kerala

Thomas Cook (India) Limited has announced the opening of its newly designed forex retail store in Kottayam, Kerala, marking a significant upgrade in both design and customer experience.

Store Launch Highlights
- Location Advantage: Centrally located in Kottayam with proximity to Cochin International Airport, Infopark Kochi, and key hubs like Alappuzha and Thiruvalla.
- Network Expansion: With this addition, Thomas Cook India’s forex network now spans 14 outlets across Kerala.
- Customer Segments: The store caters to leisure and business travelers, students, and NRIs.

Forex Portfolio & Services
Prepaid Travel Cards:
- Borderless Travel Card: Multi-currency card with 12 global currencies.
- FX Enterprise Card: India’s first eco-friendly forex prepaid card.
- Study Buddy Card: Tailored for overseas education expenses.
- One Currency Card: Zero cross-currency conversion fees.

Digital Services: Forex App, Online Forex, Forex on WhatsApp (24x7 services), and V-KYC.
Student Services: Overseas education forex solutions including tuition fee transfers, discounted airfares, insurance, and excess baggage support.
- Currency & Remittances: 26 global currencies and remittance services to over 120 countries.

Customer Experience
- Spacious, modern office layout with enhanced accessibility features.
- Omnichannel model serving over 1 million customers annually via website, app, call center, and 125+ forex stores across India.
- “Ghar pe Forex” doorstep delivery within 2 hours for added convenience.

Statement
Deepesh Varma, Executive Vice President – Foreign Exchange, emphasized that Kottayam is a high-potential source market, and the new store is designed to deliver a superior customer experience while strengthening Thomas Cook’s presence in central Kerala.