SriLankan Airport and Ground Services Rolls Out Self-Check-In Service for Customer Airlines

SriLankan Airlines has announced a major digital upgrade at Bandaranaike International Airport (BIA), rolling out self-check-in services for customer airlines ahead of the busy winter travel season.

Key Highlights
- New Kiosks Installed: 20 additional self-check-in kiosks were added last month, bringing the total to 28 at the departure terminal.
- Passenger Uptake: Since the service launched in 2023, 15% of SriLankan’s passengers now use kiosks instead of traditional counters.
- Customer Airlines Included: The service is being extended to passengers of customer airlines, who make up around 60% of all travelers handled by SriLankan Airport and Ground Services.
- First Adopter: Singapore Airlines will be the first foreign carrier to use the kiosks for its passengers departing Colombo.

Benefits
- Reduced Congestion: Helps ease queues at departure counters.
- Faster Processing: Passengers can select seats, print boarding passes, and generate bag tags in a few steps.
- Scalability: Supports Colombo’s average of 300,000+ monthly passengers, with December expected to see a surge of over 300,000 tourists.
- Digital Transformation: Reinforces SriLankan Airlines’ role in advancing smart airport solutions in the region.

Strategic Impact
This rollout positions SriLankan Airlines as a regional leader in airport digitalization, enhancing efficiency while aligning with Sri Lanka’s broader tourism development goals.