Air India Group rolls out proactive measures for passengers across India

In view of the widespread disruptions that travellers across India are currently experiencing, Air India and Air India Express announce a series of proactive measures to help those stranded reach their destinations.

Capping of Airfares
- Economy-class fares on non-stop domestic flights have been capped since 4 December 2025.
- This prevents automated revenue systems from inflating prices during high demand.
- Both Air India and Air India Express are ensuring compliance with the Ministry of Civil Aviation’s directive issued on 6 December 2025.

Waiver of Change or Cancellation Fees
- Special one-time waiver for domestic bookings made until 4 December 2025 for travel until 15 December 2025.
- Passengers can reschedule without paying rescheduling fees or cancel with a full refund (if done by 8 December 2025).
- Fare differences may apply if rescheduled to a higher-priced flight.

Enhanced Customer Support
- Additional staff deployed at 24x7 contact centres to handle high call volumes.
- Contact numbers:
- Air India: +91 11 6932 9333
- Air India Express: +91 124 443 5600 / +91 124 693 5600
- Air India Express also offers support via its chatbot Tia on WhatsApp (+91 63600 12345), website, mobile app, and Facebook Messenger.

Maximising Seat Availability
- Extra flights are being operated on key routes.
- Eligible economy passengers may be upgraded to higher cabins at no extra cost to ensure all seats are utilized.

Continued Concessions
- Discounts remain available for students, senior citizens, and armed forces personnel.
- These fares are even lower than the capped economy fares, ensuring affordability.

👉 In short, Air India Group is focusing on fair pricing, flexibility, and expanded support channels to help stranded travelers reach their destinations smoothly.