Air India activates customer-centric initiatives to minimise inconvenience during the fog season

Air India has rolled out a comprehensive set of measures to ensure passenger safety and convenience during the official fog window (10 December 2025 – 10 February 2026), announced by India’s aviation regulator DGCA. Dense fog in northern India, especially around Delhi, often disrupts flight schedules, so the airline is proactively preparing to minimize inconvenience.

Crew Readiness:
- Adequate cockpit crew trained in Low Visibility Operations (LVO) using CAT III B or Instrument Landing System (ILS).
- Stand-by trained crew available for exigencies.

Aircraft Readiness:
- Deployment of CAT III B certified aircraft at strategic fog-prone airports.

Station Readiness:
- Ground support teams to assist passengers.
- Care packages with refreshments at origin and diversion airports.
- Regular announcements and proactive rebooking for impacted passengers.

Schedule Planning:
- Flight schedules aligned to reduce inconvenience on long-haul and metro-to-metro flights with onward connectivity.

Disruption Monitoring:
- Integrated Operations Control Centre working round-the-clock.
- Real-time weather forecasts and safety risk assessments to anticipate and adjust schedules.

Customer Contact Centre:
- Dedicated teams to handle fog-related queries.
- Proactive communication via SMS, WhatsApp, email, website, and social channels.

Fog Care Initiative:
- Flights likely to be affected are identified in advance.
- Passengers alerted about delays or schedule changes.
- Complimentary rescheduling or full refunds without penalty available.

This initiative reflects Air India’s focus on passenger-centricity and operational resilience during one of the most challenging travel seasons.