Statement by Minister of Civil Aviation Shri Ram Mohan Naidu on the Indigo Service Disruption

The Ministry of Civil Aviation, led by Minister Shri Ram Mohan Naidu, issued an official statement regarding the ongoing IndiGo Airlines service disruption

Immediate Measures:
- The DGCA’s Flight Duty Time Limitations (FDTL) orders have been placed in abeyance to stabilize operations.
- Airlines instructed to restore normal schedules quickly, with full stabilization expected within three days.

Passenger Support:
- Automatic full refunds for cancelled flights (no need for passenger requests).
- Hotel accommodation for stranded passengers due to prolonged delays.
- Priority assistance for senior citizens and differently abled passengers, including lounge access.
- Refreshments and essential services for all affected travelers.

Information Transparency:
- Airlines must provide real-time flight status updates through enhanced online systems.
- A 24×7 Control Room has been set up ( 011-24610843, 011-24693963, 096503-91859) to monitor and coordinate corrective actions.

High-Level Inquiry:
- The Government has ordered an inquiry into the disruption to determine accountability and recommend preventive measures.

Assurance to the Public:
- The Central Government emphasized that passenger care, safety, and convenience remain the highest priority.
- Continuous consultation with airlines and stakeholders is underway to minimize inconvenience.

Why It Matters
This statement reflects the government’s proactive stance in handling aviation disruptions, balancing regulatory flexibility with passenger welfare. It also signals a push for accountability within the airline to prevent similar issues in the future.