Spree Hospitality Achieves NPS of 96 in Q2 and 95 in H1 FY27

Spree Hospitality has achieved a Net Promoter Score (NPS) of 96 for Q2 FY27 and 95 for H1 FY27, reflecting the collective efforts of its hotel teams to deliver thoughtful service and memorable guest experiences.

NPS Performance
- Spree Hospitality recorded a Net Promoter Score (NPS) of 96 in Q2 FY27.
- The company achieved an NPS of 95 for H1 FY27.
- The scores reflect strong guest satisfaction and service excellence across its hotel portfolio.

Focus on Guest Experience
- Achievement attributed to consistent service delivery across properties.
- Reinforces Spree's commitment to its "DO MORE" philosophy.
- Focus remains on creating memorable guest experiences and operational excellence.

Top Performing Hotel
- ZiP By Spree Hotels Chakan recorded the group's highest H1 NPS at 98.56.
- Recognition highlights the team's dedication to service quality and guest satisfaction.

Employee Recognition
- Ms. Sabiya from Spree Hotel Meerut was recognised as the "Star Behind the Smiles" performer for H1 FY27.
- Honoured for delivering exceptional guest service and personalised hospitality.

Leadership Speak
Sagar Khurana, Chief Operating Officer, Spree Hospitality
- Said the achievement reflects the team's efforts to make guests feel welcomed, cared for and happy.
- Credited Team Spree for consistently delivering memorable guest experiences.
- Reaffirmed the company's focus on operational excellence and guest-centric service as it expands.

Looking Ahead
Spree Hospitality will continue to strengthen service standards across its portfolio.
Focus areas include:
- Guest feedback-driven improvements
- Consistent service delivery
- Employee recognition and engagement
- Sustainable portfolio growth

Key Takeaway
- Q2 FY27 NPS: 96
- H1 FY27 NPS: 95
- Top Property: ZiP By Spree Hotels Chakan (NPS 98.56)
- Star Performer: Ms. Sabiya, Spree Hotel Meerut
- Core Message: "DO MORE. Keep Smiling. Keep Creating Memories."