A New Travel Experience for LOT Business Class Passengers with New In-Flight Service Items

LOT Polish Airlines is clearly positioning its Business Class as a refined, detail-oriented travel experience, where every element—from skincare to tableware—contributes to a coherent premium journey.

Amenity Kits
- Redesigned in navy blue and copper tones.
- Expanded with facial mist and eye patches, alongside refreshed packaging for face cream and lip balm.
- Cosmetics by Phenomé, a Polish brand known for natural ingredients and subtle fragrances.
- Passenger feedback via the LOT Insight panel shaped the final kit contents.
- From August 2026, kits will also include Woody Forest deodorant by Maroko Produkt.

Skincare Ritual with HDRÈY
- Three-step treatment available on long-haul flights:
- Micellar Water (gentle cleansing)
- Glass Skin Mask (deep hydration)
- Glass Skin Serum (enhanced moisturizing)
- Products also available via SHOP&MORE catalog and online store.
- Collaboration emphasizes Polish innovation in premium skincare.

Headphones Upgrade
- Ergonomic design with soft ear pads.
- Active noise cancellation to be added as fleet retrofits progress.
- Eco-friendly packaging: plastic replaced with paper wrappers.
- Premium Economy now gets over-ear headphones; Economy upgraded to improved in-ear models.

Polish Craftsmanship Onboard
- Bolesławiec pottery introduced on flights to Seoul (already on Tokyo routes).
- Handcrafted tableware enhances the dining experience, blending Polish artistry with gourmet meals.
- Selected pieces also introduced in Premium Economy.

LOT’s approach is holistic: quality, functionality, and aesthetics are woven together to create a seamless premium journey. By collaborating with Polish brands, they not only elevate passenger comfort but also showcase national craftsmanship and innovation on a global stage.