NHAI Enhances Digital Services on RajmargYatra Mobile App with Launch of Digital Local Pass and MargMitra Help Centre

The National Highways Authority of India (NHAI) has taken another big step in building a Digital India by enhancing its RajmargYatra mobile app with two new citizen-centric features:

Digital Local Passes
- Eligible residents within 20 km of a toll plaza can now purchase monthly local passes directly through the app.
- First rollout: Mundka–Bakkarwala Toll Plaza (UER-II, Delhi), with nationwide expansion planned.
- Integration with DigiLocker and VAHAN ensures verified address, vehicle, and FASTag details.
- GIS-based verification eliminates paperwork and speeds up approvals.

MargMitra Help Centre
- An intelligent, multilingual digital assistant built into the app.
- Supports 22 Indian languages for queries, feedback, and grievances.
- Provides instant help on FASTag recharge, refunds, KYC, pass services, and more.
- Enables lodging complaints, tracking resolution progress, filing appeals, and reporting road safety concerns (e.g., stalled vehicles, encroachments).

Why It Matters
- Convenience: No more physical visits to toll plazas for local passes.
- Transparency: Automated verification reduces errors and manual intervention.
- Efficiency: Faster grievance redressal with real-time complaint tracking.
- Scale: Builds on the success of 80 lakh Annual Passes already sold via the app.

This initiative reflects NHAI’s commitment to not just building highways but also creating a digital ecosystem that makes travel safer, smarter, and more citizen-friendly.