Qatar Airways Strengthens Leadership for Next Phase of Growth

Qatar Airways Group has restored its network to 85 percent of pre-crisis levels and created two new executive roles to sharpen its operations and deepen its focus on customers.

Network Recovery & Growth
- Qatar Airways has restored its network to 85% of pre-crisis levels, now operating 140+ daily departures to over 160 destinations worldwide.
- This milestone aligns with the airline’s target to rebuild by mid-June 2026.

New Leadership Roles
- Chief Operating Officer (COO): Abdulla Ali
- Former SVP of Ground Services, now overseeing all operational functions.
- Focus: accountability, performance, and safety.
- Chief Customer Officer (CCO): Calum Laming
- Previously CCO at British Airways, with senior roles at Etihad and Air New Zealand.
- Focus: customer experience, brand consistency, and service excellence.
- Both report directly to Group CEO Hamad Al-Khater, who emphasized putting the customer at the heart of every decision.

Awards & Recognition
- Qatar Airways has won World’s Best Airline nine times (latest in 2025).
- Recognized for Best Business Class and Best Airline in the Middle East.
- Hamad International Airport continues to earn accolades, including Best Airport in the Middle East for 11 consecutive years.

Future Focus
- Expanding passenger and cargo networks with a modern fleet and next-gen Qsuite.
- Investing in people, talent development, and succession planning.
- Strengthening operational reliability and sustainability, including environmental certifications.

In short, Qatar Airways is positioning itself for a customer-centric, innovation-driven growth phase, with leadership changes designed to sharpen operations and elevate passenger experience.