MakeMyTrip Unveils Myra 2.0: End-to-End Conversational Travel Booking Assistant

Six new capabilities, including end-to-end voice-led booking, integrated payments, and support for 8 languages, transform Myra from a consultant into a complete travel assistant in your pocket

What’s New
- End-to-End Voice Booking: Search → select → confirm → pay, all by voice, across 8 languages (English + 7 Indian languages).
- Smarter Autocomplete: Context-aware suggestions while typing, reducing friction.
- Tap-Based Preferences: Structured flows for seat selection, room type, traveler details — fewer drop-offs.
- Integrated Payments: Full booking loop closed within one conversational interface.
- Multimodal Input: Upload images/documents (e.g., passport OCR for auto-filling).
- Contextual Mid-Journey Queries: Ask about specific flight/hotel options without losing search context.

Impact
- 3M conversations per quarter, with 45% usage from Tier-2/smaller cities.
- 10% higher conversion compared to traditional filter-led journeys.
- Voice usage 50% higher in non-metros, with 70% of queries in Hinglish.

Strategic Vision
Rajesh Magow (Co-Founder & Group CEO) emphasized that Myra’s Agentic AI flows now handle complex multi-step bookings — including international flights and hotels — entirely conversationally.

Why It Matters
This upgrade shifts Myra from being a consultant to a complete travel assistant in your pocket, bridging the gap between intent capture and confirmed booking. It’s especially impactful for non-metro travelers, where voice-led, Hinglish-heavy interactions dominate.

This is a big leap in conversational commerce — essentially collapsing the traditional multi-tab, multi-step booking journey into a single, natural conversation.