Service Excellence and Operational Progress Define Batik Air’s Latest Milestones

Batik Air has recently been awarded the Anugerah Pengalaman Perjalanan Premium (Premium Travel Experience Award) at the BISNES Sinar Harian Awards (BISA) 2026, a recognition that highlights the airline’s continued focus on elevating the overall travel experience through consistent service enhancement, product refinement and customer-centric initiatives.

Recognition
- Award: Received the Anugerah Pengalaman Perjalanan Premium (Premium Travel Experience Award) at the BISNES Sinar Harian Awards (BISA) 2026.
- Significance: Highlights Batik Air’s focus on elevating the end‑to‑end passenger journey, from booking and check‑in to inflight service and connectivity.
- Benchmark: Places Batik Air among organizations recognized for advancing service standards in aviation.

Service Excellence
- Progressive enhancements across service touchpoints with emphasis on comfort, reliability, and seamless travel.
- Customer‑centric philosophy: “Treat every passenger the way we would like to be treated,” as stated by CEO Datuk Chandran Rama Muthy.

Operational Progress
- On‑Time Performance (OTP):
- April 2026 overall OTP: 81%
- Kuala Lumpur International Airport OTP: 84%
- Improvement: Notable rise compared to Q1 2026, showing positive momentum in schedule reliability.
- Drivers: Better flight coordination, optimized turnaround efficiency, and strengthened operational planning.

Strategic Direction
- Batik Air is positioning itself as a premium yet accessible carrier, balancing service excellence with operational reliability.
- The dual focus on customer experience and network performance underscores its ambition to be a consistent, caring, and guest‑centric airline.

This recognition and operational progress signal Batik Air’s steady climb in Southeast Asia’s competitive aviation landscape.