From AI agents booking our trips to cities limiting access, a new 2026 Executive Brief by Phocuswright and ITB Berlin reveals how trust, data, and inequality could redefine global travel over the next two decades. AI as Gatekeeper: By 2046, intelligent agents may dominate trip planning and booking, shifting power away from traditional intermediaries. Trust as Currency: Trust will be fragmented across platforms, travelers, and governments. Failures in trust could be catastrophic, making transparency and accountability essential. Value Redefined: Personalization becomes the new source of value. Brands risk losing relevance as AI agents become the “source of truth.” Access & Inequality: Travel could become more seamless but also more restricted. Overtourism, immigration controls, and pricing may turn mobility into a privilege rather than a universal right. Industry Structure: The sector may either fragment (empowering niche providers through hyper-personalization) or consolidate (monopolies controlling data flows). Voices from Leaders - “Trust is not an algorithm… consumers themselves will be assessed on whether they can be trusted.” — Mieke De Schepper, Sunweb Group. - “By 2029, discovery as we know it today will almost disappear.” — Timothy O’Neil-Dunne, T2Impact. - “Countries will either visa their way out of tourism or simply price people out.” — Stephen Joyce, Protect Group. Strategic Implications - Businesses must design trust frameworks into every customer interaction. - Governments will play a larger role in regulating access and mobility. - The next three years (2026–2029) are decisive: choices around data ownership and AI integration will set the trajectory for decades. This report essentially argues that AI won’t just streamline travel—it will redistribute power across the ecosystem.
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