BLS International launches AI-Powered VoiceBot service to support visa applicants

BLS International, a trusted global tech-enabled services partner for governments and diplomatic missions, has announced the successful launch of an AI-powered VoiceBot for the Spain–Ireland visa mission to provide 24/7 assistance to applicants.

Launch Details
- Deployment: Introduced for the Spain–Ireland visa mission, after a successful rollout at IVAC Canada last year.
- Availability: Operates 24/7, offering real-time, human-like interactions with instant, accurate responses.
- Languages: Supports 15+ languages including Spanish, Arabic, Portuguese, French, Chinese, and Russian, tailored to regional needs.

Benefits for Applicants
- Reduced wait times by eliminating reliance on traditional queue systems.
- Consistent information round-the-clock, covering FAQs, documentation guidance, and consular services.
- Multilingual support ensures accessibility for applicants across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, RCIS, and India.

Technology Backbone
- Built on Azure ML Python SDK v2, integrated with legacy systems via multiple APIs.
- Features real-time sentiment analysis and emotional intelligence to better assess customer needs.
- Designed as a scalable, secure solution capable of handling high volumes while maintaining service quality.

Strategic Vision
- Part of BLS International’s digital transformation roadmap, focused on intelligent automation.
- Future phases include ChatBots, Email Bots, and AI-driven Quality Management systems to expand automated assistance channels.
- Reinforces BLS’s commitment to customer-centric innovations and operational excellence.

This rollout positions BLS International as a leader in AI-driven visa support services, setting new benchmarks for efficiency and multilingual accessibility.