Delhi Metro actively using Artificial Intelligence (AI) to boost efficiency in operations

The Delhi Metro Rail Corporation (DMRC) has rolled out a series of AI-driven initiatives to improve efficiency, safety, and passenger experience.

Conversational AI – Ask CHETNA
- A BharatGPT-powered chatbot offering journey planning, fare info, real-time updates, and ticket booking.
- Built on a sovereign AI stack, ensuring secure, India-hosted intelligence.

Complaint Management System
- Phase 1: AI-enabled automation of written complaints to reduce handling time.
- Phase 2: AI-powered voice bot on Helpline 155370 for real-time intent recognition and complaint registration.

Overhead Wire Health Monitoring
- Pantograph Collision Detection System (PCDS) deployed on Red, Yellow, and Blue Lines.
- AI-based video monitoring on Pink and Magenta Lines to detect anomalies in overhead wires.

Train & Track Safety Enhancements
- Automatic Wheel Profile Monitoring (Pink Line) using laser sensors.
- Automatic Axle Bearing Temperature Monitoring (Pink & Magenta Lines) for early fault detection.

Predictive Maintenance for Track Circuits
- AI-based system on Green and Violet Lines to reduce delays and optimize manpower deployment.

Strategic Impact
- Passenger Benefits: Faster complaint resolution, safer travel, fewer delays.
- Operational Efficiency: Reduced emergency interventions, predictive maintenance, and optimized workforce use.
- Future Outlook: DMRC plans to expand AI adoption with collaborations and workforce training.

This marks a significant step in making Delhi Metro not just a transport system, but a smart mobility network leveraging AI for reliability and safety.