ixigo Partners with OpenAI to Deepen AI Integration for Travel

ixigo, India’s leading AI-based travel platform, today announced an expanded collaboration with OpenAI to advance artificial intelligence capabilities and deploy them at scale for the travel industry. This collaboration will help the company accelerate AI integration across ixigo, ConfirmTkt and Abhibus, unlocking new possibilities.

Partnership Expansion:
ixigo will leverage OpenAI’s Enterprise API platforms to deploy advanced AI tools across its ecosystem (ixigo, ConfirmTkt, Abhibus).

Capabilities:
- Integration of next-gen coding models.
- Autonomous workflows at scale.
- AI-driven use cases: fully autonomous agents, contextual AI assistants, AI-assisted workflows.
- Ongoing research into AI-first travel experiences.

AI Strategy
- Project Trishul (2025): ixigo’s 3-pronged AI strategy focusing on:
- Efficiency – operating leverage.
- Revenue – smarter monetisation.
- Disruption – multi-modal agentic capabilities.
- Already achieved 90% AI-driven customer support (voice + chat).
- AI applied across engineering, business processes, marketing, and operations.

Impact
- Accelerates AI coding and quality assurance.
- Enables automation of complex workflows across the organization.
- Positions ixigo as a pioneer in AI diffusion for travel, serving over half a billion consumers.

Leadership Statement
- Co-CEOs Rajnish Kumar & Aloke Bajpai:
> “We have been an early mover on AI since 2012, and we are now entering an era where every company needs to become an AI diffusion company… Our collaboration with OpenAI will accelerate integration of AI and agentic workflows both inside the organization and for over half a billion travel consumers that we serve.”

About ixigo
- Founded in 2007 by Aloke Bajpai & Rajnish Kumar.
- India’s leading AI-based travel platform .
- Apps: ixigo, ConfirmTkt, AbhiBus.
- Services: trains, flights, buses, hotels, cabs, plus travel utility tools.
- 54 crore Annual Active Users (FY25) – leading OTA for “Next Billion Users” in India.

📌 In short: ixigo is doubling down on AI-first travel innovation, aiming to transform customer experiences and internal workflows through its expanded collaboration with OpenAI.