Akasa Air and One Point One Solutions Partner to Enhance Customer Experience

Here’s a clear summary of the announcement about Akasa Air partnering with One Point One Solutions:

The Partnership
- Akasa Air, India’s fastest-growing airline, has teamed up with One Point One Solutions, a leading provider of digital contact center services.
- The collaboration introduces an advanced Omnichannel CCaaS (Contact Center as a Service) solution to strengthen customer engagement and operational efficiency.

Key Features of the Solution
- Unified Customer Interaction → Integrates voice, email, and other channels into one system.
- Real-Time Data Access → Customer service teams can instantly retrieve passenger information for faster assistance.
- Analytics Dashboard → Tracks metrics like deflection, intent accuracy, and customer satisfaction.
- Automation & AI → Streamlines processes, reduces response times, and ensures consistent service quality.

Impact for Akasa Air
- Enhances Akasa’s customer-first ethos by delivering seamless and reliable service.
- Builds on Akasa’s reputation for on-time performance and operational efficiency.
- Supports long-term growth with a tech-led approach to customer experience.
- Complements Akasa’s expansion: serving 24 domestic and 6 international destinations, with a fleet of 30 Boeing 737 MAX aircraft and an order of 226 more planes.

About One Point One Solutions
- Full-stack provider across BPO, KPO, IT Services, Technology & Transformation, and Analytics.
- Operates in multiple countries including India, US, UK, Germany, Netherlands, UAE, Qatar, Singapore, and Australia.
- Serves diverse sectors: Banking, Retail, E-commerce, FMCG, Travel & Hospitality, Insurance & Healthcare.

Why It Matters
This partnership is a strategic step in digital transformation for Indian aviation, showing how airlines are leveraging automation and omnichannel platforms to deliver superior customer experiences.