AirAsia wins the Future Travel Experience (FTE) APAC Airline Pioneer Award for guest-centric innovation

Here’s a clear summary of the announcement about AirAsia winning the Future Travel Experience (FTE) APAC Airline Pioneer Award 2025:

The Award
- Event: Future Travel Experience (FTE) APAC 2025, held in Singapore.
- Recognition: Airline Pioneer Award for guest-centric innovation.
- Purpose: Celebrates airlines that redefine the end-to-end travel journey through technology, customer experience, and sustainability.

Why AirAsia Won
- Digital Transformation:
- AirAsia MOVE app enables seamless travel management (flights, seats, add-ons, real-time updates).
- Breakthrough features:
- Auto Visa Check (AVC) → Automated visa validation.
- Open Baggage Belt → Self-tagging and bag drop.
- Self Move Flight (SRO) → Automatic flight changes during disruptions.

- Operational Excellence:
- Serving nearly 200,000 guests daily across 130+ destinations.
- AI and real-time tools enhance efficiency, communication, and responsiveness.
- New “Red App” mobile departure control system empowers staff to work faster and more seamlessly.

- Leadership Statements:
- Kesavan Sivanandam, Chief Transformation Officer: Focus on making travel simple, efficient, and accessible.
- Ryan Ghee, COO of FTE: Praised AirAsia’s role in driving innovation across the aviation industry.

Impact
- Reinforces AirAsia’s reputation as a pioneer in low-cost air travel in Asia.
- Sets new benchmarks for comfort, convenience, and efficiency in the airline industry.
- Highlights AirAsia’s commitment to expanding accessibility and enhancing connectivity for nearly one billion guests flown since inception.

✨ This award cements AirAsia’s position as not just a low-cost carrier, but a digital-first innovator transforming the future of travel.