Cinnamon Hotels and Resorts Prioritises Guest Safety, Colleague Support and Community Recovery as Properties Resume Full Operations

Cinnamon Hotels & Resorts has issued an official statement reaffirming its commitment to guest safety, colleague support, and community recovery following disruptions caused by Cyclone Ditwah.

Impact of Cyclone Ditwah:
Several properties were temporarily affected by adverse weather and flooding.

Safety First:
- All guest safety protocols were upheld.
- In-house guests remained safe throughout the period.
- Timely updates were shared with travel partners and stakeholders to ensure clarity.

Resumption of Operations:
- As of December 1, 2025, all Cinnamon Hotels & Resorts properties are fully operational.
- Affected resorts now welcoming guests again include:
- Cinnamon Lodge Habarana
- Habarana Village by Cinnamon
- Cinnamon Citadel Kandy
- Kandy Myst by Cinnamon
- Trinco Blu by Cinnamon

Business Continuity:
Bookings, arrivals, and planned activities continue uninterrupted across the portfolio.

Community & Colleague Support
- Together with the John Keells Group and John Keells Foundation, Cinnamon Hotels is assisting communities impacted by the floods.
- Staff welfare and colleague support remain a priority, with appreciation extended to dedicated teams, local authorities, partners, and guests for their cooperation.

Broader Commitment
- Cinnamon Hotels emphasizes its role as a leading hospitality brand in Sri Lanka, standing firmly with communities during recovery.
- The company pledges to continue providing updates and supporting national recovery efforts while ensuring comfort and safety for all guests.