Travel smoothly during the holiday season with AirAsia

With school holidays and peak travel season in full swing until early February, AirAsia encourages all guests to observe these travel guidelines for a smooth and enjoyable journey.

Self Check-In
- Available via the AirAsia MOVE app from 14 days up to 1 hour before departure.
- Electronic boarding passes issued instantly.
- Counter check-in only for special cases (reduced mobility, infants, pregnant guests, senior citizens, unaccompanied minors).

Pregnant Travelers
- Must fill out a form at the counter.
- Over 27 weeks: require an approved doctor’s medical certificate.

Special Assistance
- Wheelchair service can be pre-booked via “My Bookings” at least 4 hours before departure.

Visa & Immigration
- Auto Visa Check (AVC) allows uploading/scanning visas or e-visas during online check-in.
- Malaysian passport holders can use MyBorderPass app for faster clearance at KLIA2 with QR code + facial recognition.

Airport Timing
- Arrive 2 hours before domestic flights and 3 hours before international flights.
- Check-in counters close 1 hour before departure at KLIA2, and 45 minutes before departure at other Malaysian airports.

Boarding Pass & Baggage
- Use e-Boarding Pass (accepted at most airports).
- At kiosks: print baggage tags and use self-bag drop.
- Add baggage allowance via the MOVE app up to 4 hours before departure.
- Cabin baggage: one piece (≤ 56 × 36 × 23 cm) + one laptop/handbag/small bag, total weight ≤ 7 kg.

✅ Bottom line: AirAsia is pushing for digital-first travel this holiday season—self check-in, e-boarding passes, and app-based immigration clearance—to cut queues and make journeys smoother.