Etihad Airways crowned one of the world’s top airlines in 2025 AirHelp Score

Etihad Airways has been ranked among the top airlines globally in the prestigious 2025 AirHelp Score, achieving an exceptional overall score of 8.07 out of 10 and jumping an impressive nine places year-on-year.

Global Ranking:
Etihad Airways jumped nine places to secure the #2 spot worldwide in the 2025 AirHelp Score.

Overall Score:
Achieved an impressive 8.07/10.

Evaluation Criteria:
- On-time performance
- Customer opinion (crew, comfort, cleanliness, food, entertainment)
- Claim processing (fairness and efficiency in handling compensation for disruptions)

Data Basis:
Flight data from Oct 2024 – Sep 2025 and surveys from 11,500+ passengers across 60+ countries.

Growth Story:
- Expanded fleet to 120 aircraft
- Network grew to 100+ destinations worldwide
- Passenger numbers increased by 19% year-on-year

Leadership Statement:
CEO Antonoaldo Neves called it “an extraordinary achievement” and credited Etihad’s focus on punctuality, hospitality, and reliability.

Industry Recognition:
AirHelp CEO Tomasz Pawliszyn praised Etihad’s rise as proof of its strong commitment to passenger experience.

Why It Matters
The AirHelp Score is considered one of the most comprehensive and trusted airline rankings globally, making this recognition a major milestone for Etihad. It reflects both operational excellence and customer satisfaction — positioning the airline as a benchmark for modern passenger expectations.