GMR Hyderabad International Airport Achieves Level 5 Accreditation in ACI World Airport Customer Experience Program

Hyderabad International Airport has reached a major milestone by achieving Level 5 Accreditation under the Airports Council International (ACI) World Airport Customer Experience Accreditation Programme — the highest recognition available worldwide.

What Level 5 Means
- Fully Integrated Ecosystem: Customer experience is embedded into every aspect of airport strategy, governance, and operations.
- Collaborative Culture: All stakeholders — airlines, staff, and partners — work together to deliver seamless journeys.
- Innovation & Data-Driven Insights: Technology and analytics are used to personalize and continuously improve passenger experiences.
- Global Benchmarking: Aligns Hyderabad Airport with the world’s leading hubs in customer service excellence.

Why It’s Significant
- Hyderabad joins a select group of airports globally that have reached this level.
- It reflects a mature, customer-centric culture where passenger expectations drive decision-making.
- The recognition strengthens GHIAL’s position as a world-class aviation hub and sets new benchmarks for service in India.

Looking Ahead
CEO Kadhir Kadhiravan emphasized that this achievement is both a defining milestone and a springboard for future innovation. The airport plans to keep raising the bar by leveraging technology, inclusivity, and personalization to meet evolving passenger needs.

This places Hyderabad Airport firmly among the global leaders in passenger experience, alongside airports that are redefining what it means to travel smoothly and memorably.