Delhi Metro to conduct 12th Online Customer Satisfaction Survey from 15 July to 14 August 2026
The Delhi Metro Rail Corporation (DMRC) has announced its 12th Online Customer Satisfaction Survey, running from 15 July to 14 August 2026.
Survey Details
- Objective: Collect commuter feedback on Metro services and facilities, plus suggestions for improvement.
- Access: Available via DMRC’s official website [www.delhimetrorail.com]. Links will be placed on the homepage.
- Languages: English and Hindi.
- Duration: One month only — survey closes on 14 August 2026.
Topics Covered
Participants can share feedback on seven key aspects of Metro operations:
1. Availability & Accessibility
2. Facilities offered to customers
3. Information
4. Quality of Services
5. Customer Services
6. Outside Metro Area
7. Security, Safety & Comfort
Why It Matters
DMRC uses these surveys to assess passenger satisfaction and identify areas for improvement. The results help guide upgrades in service quality, safety, and customer experience.
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