Spree Hospitality Achieves NPS of 94 in Q1 FY27, Reflecting Its Commitment to Exceptional Guest Experiences
Spree Hospitality’s achievement of an NPS of 94 in Q1 FY27 is a remarkable milestone in its journey of continuous improvement and guest-first culture.
NPS Growth Journey
- FY22: 66
- FY23: 77
- FY24: 78
- FY25: 85
- FY26: 93
- FY27 (Q1): 94
This steady climb reflects not just operational excellence, but thousands of positive guest interactions and memorable stays across Spree’s expanding portfolio.
Leadership Perspective
Sagar Khurana, COO of Spree Hospitality, emphasized that the milestone was a collective commitment made during the Annual Conclave:
> “Achieving this milestone in the first quarter is an encouraging start, but more importantly, it reflects the culture, consistency and guest-first mindset we have built together over the years.”
Strategic Context
- Expansion across India while maintaining consistent guest experiences.
- Strong focus on people-first culture, operational reliability, and service delivery.
- Reinforcing guest trust, loyalty, and recommendation as Spree grows its footprint.
This achievement positions Spree Hospitality as a benchmark in India’s mid-market hospitality segment, proving that its transformation strategy is deeply rooted in both service excellence and cultural consistency.
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