Accor recognized as leader in sustainable procurement according to the ISO 20400 standard

Accor has achieved a major sustainability milestone: it has been awarded the highest “Leading” maturity level in the ISO 20400 sustainable procurement assessment. This recognition underscores Accor’s operational excellence in embedding sustainability across its procurement strategy, supplier management, and governance.

ISO 20400 “Leading” Rating:
Independent assessment confirms Accor’s procurement practices are at the highest maturity level.

Embedded Sustainability:
Responsible Procurement Charter and CSR & Ethics Charter are fully integrated into purchasing decisions and supplier agreements.

Supplier Control Plan:
Applied during tenders and throughout contracts to ensure compliance, manage risks, and drive continuous improvement.

Governance:
Clear roles and responsibilities across leadership, sustainable procurement teams, and local procurement units.

2026 Roadmap:
SMART targets, defined priorities, and dedicated resources for sustainable procurement.

Industry Leadership:
Complements initiatives like the HARP alliance (2023), EcoVadis alignment, and the 2025 WSTHA award for decarbonization.

Leadership Statement:
Caroline Tissot, Group Chief Procurement Officer, emphasized that this recognition validates Accor’s policies, tools, and day-to-day practices in building a low-carbon, responsible supply chain.

This achievement positions Accor as a benchmark in the hospitality industry for sustainable and ethical procurement, reinforcing its commitment to measurable impact and long-term transformation.