Air India Express earns 4‑Star World Airline Rating in first ever Skytrax Audit

Air India Express has earned a 4‑Star World Airline Rating from Skytrax following its first‑ever comprehensive audit, a significant recognition of the progress delivered over the year as part of the transformation of its guest experience.

Recognition
- Award: 4‑Star World Airline Rating by Skytrax
- Audit: First‑ever comprehensive Skytrax audit for the airline
- Significance: Highest rating attainable for a value carrier, placing Air India Express just below the elite 5‑Star airlines.

Transformation Highlights
- Fleet Modernization: Over 100 aircraft, with nearly two‑thirds brand new and fuel‑efficient.
- Service Enhancements:
- Refreshed cabin interiors with comfortable seating
- Hot meal ovens and curated onboard offerings
- Structured service training for staff
- Scale-Up: Operating 500+ daily flights across 42 domestic and 17 international destinations in South, Southeast, and West Asia.

Guest Experience Impact
- Net Promoter Score (NPS): Tripled to its highest ever levels, reflecting stronger customer loyalty and advocacy.
- Skytrax Evaluation: Praised for alignment of onboard product with customer expectations, consistent airport services, and professional cabin service delivery.

Leadership Perspective
- Nipun Aggarwal (Chairman): Called the recognition a “foundation” for raising industry standards further, emphasizing discipline, scale, and guest-centric transformation.

This achievement positions Air India Express as India’s second-largest domestic and short-haul international airline, and signals its ambition to compete not just on price but on quality and reliability.