Excellent Net Promoter Score (NPS) reflects customer confidence in the UAE and flydubai

Flydubai has reported an excellent Net Promoter Score (NPS) in March 2026, nearly doubling its previous levels, which reflects strong customer confidence in both the airline and the UAE’s aviation system during a period of regional airspace disruption.

Operational resilience:
Despite temporary airspace closures, flydubai operated more than 3,800 flights in March, maintaining service continuity.

Crisis management:
The UAE implemented emergency air corridors and phased reopenings based on real-time intelligence, reinforcing trust in the system.

Customer confidence:
The high NPS score highlights loyalty and satisfaction, supported by transparent communication, contingency planning, and reliable service.

Passenger feedback:
Testimonials praised flydubai’s ability to keep routes open, provide safe travel, and offer flexibility when other airlines faced cancellations.

Strategic strength:
Flydubai’s performance is tied to ongoing investments in cabin interiors, onboard experience, punctuality, and long-term product development.

CEO Ghaith Al Ghaith emphasized that the decisive leadership of the UAE ensured passenger safety and operational stability, and that customers’ continued trust enabled flydubai to keep operating effectively during uncertainty.

This achievement reinforces Dubai’s reputation as one of the world’s most resilient aviation hubs, able to adapt quickly and maintain connectivity even in challenging conditions.