A message from CEO Sean Doyle to British Airways colleagues following release of IAG annual results

This morning, IAG announced the group’s financial performance for 2025. At British Airways, we delivered an operating profit of £2,230m - up £182m compared to 2024 - at an operating margin of 15.2%, (+1.0pts vs last year), flying +1.7% more than 2024 levels, demonstrating a strong year of both operational and financial performance.

Performance Highlights (2025)
- Operating profit: £2,230m (up £182m vs. 2024).
- Operating margin: 15.2% (+1.0 pts year-on-year).
- Passenger traffic: 46.7 million customers across 183 destinations.
- Punctuality: Record levels, with 82% of flights departing within 15 minutes (best since 2011).
- Customer satisfaction: Net Promoter Score up 10.5 points, best since 2019.

Operational & Customer Experience Improvements
- 600 projects completed in 2025 (over 1,200 total since transformation began).
- New lounges in Miami and Dubai, with Heathrow lounges next for redevelopment.
- Upgraded food and drink offerings, including premium wines and Birchall tea.
- Group 0 boarding and streamlined boarding groups introduced.
- Launch of BA Engineering Gatwick to strengthen long-term growth.

Sustainability & Community Impact
- Sustainable Aviation Fuel (SAF) usage reached 4.5% of total fuel (highest in IAG).
- 380 tonnes of single-use plastics removed since 2022.
- BA Better World Community Fund raised £10m, supporting 367 charities.

Looking Ahead to 2026
- Starlink Wi-Fi: Free, high-speed service rolling out from March.
- New First seat: Enhancing premium travel experience.
- BA ARC at Olympia: Launch of a new music venue.
- Digital upgrades: Redesigned app for smoother customer journeys.
- Fleet renewal: First Boeing 787-10s arriving in 2029 to replace 777-200s.
- Commitment to “Find it, Fix it” – proactively addressing issues to improve customer and colleague experience.

Sean Doyle closed by thanking colleagues for their role in building “A Better BA” and emphasized resilience, customer focus, and continued transformation.