Vietnam Airlines has identified a Customer Data Breach
Here’s a summary of the customer data breach involving Vietnam Airlines. Incident Overview - Date: October 14, 2025 - Affected Entity: Vietnam Airlines - Cause: Breach occurred via a third-party customer service platform operated by a global technology partner. - Scope: Vietnam Airlines is one of several global companies impacted. Response Measures - Immediate coordination with: - Cybersecurity experts - Relevant authorities - Third-party service provider - Investigation launched to assess impact and reinforce data protection. What Remains Secure - Payment information - Passwords - Travel itineraries - Lotusmiles balances - Passport details - Internal IT systems Customer Advisory - Affected customers are being notified. - Vietnam Airlines urges vigilance against: - Phishing attempts - Suspicious emails or calls impersonating the airline - Avoid sharing OTPs or login credentials with unverified sources. Contact Information - Data Protection Office: dpo@vietnamairlines.com - Hotlines: - 1900 1100 (within Vietnam) - 1900 1800 (Lotusmiles members in Vietnam) - +84 24 3832 0320 (international)
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