Capacity Building Training Programme for Hotel Housekeeping Professionals Held in Coimbatore

The Southern Regional Office of India Tourism (Ministry of Tourism, Government of India), in collaboration with the Tamil Nadu Tourism Department, Coimbatore office, and SKAL International Coimbatore Chapter, organized a Capacity Building Training Programme for hotel housekeeping staff at Hotel IKON by Annapoorna, Coimbatore.

Theme:
Best Practices in Housekeeping

Participants:
75 housekeeping professionals from 25 hotels across Coimbatore, Valparai, and Pollachi

Objective:
- Enhance guest experience
- Raise service quality benchmarks
- Improve operational efficiency
- Strengthen professional housekeeping standards

Sessions:
- Expert lecture by Dr. Eugene, Lecturer at IHM Chennai, covering innovative techniques, practical demonstrations, and global operational standards
- Interactive discussions on sustainable housekeeping practices and emerging industry trends

Leadership Messages:
- Shri D. Venkatesan, Regional Director (South), emphasized sustainable housekeeping and guest satisfaction
- Smt. T. Jegatheswari, District Tourist Officer, highlighted the role of service quality in shaping destination image and tourism growth

Outcome
- Participants appreciated the relevance and effectiveness of the training
- Expressed interest in further workshops across Southern cities
- Aligns with the Ministry of Tourism’s broader objective of enhancing tourism competitiveness through skills development, industry partnerships, and visitor experience excellence