What to Do When Your Luggage Is Lost, Delayed, or Damaged

Losing your luggage can feel like a travel nightmare, but knowing what to do can turn panic into action. Here's a clear, practical guide based on expert advice.

Don’t Leave the Airport
- Head straight to the airline’s baggage service desk near the carousel.
- Fill out a Property Irregularity Report (PIR)—this is crucial for tracking and compensation.
- Tip: Keep a photo of your bag on your phone to help staff identify it quickly.

Know Your Rights
- Airlines are legally responsible for your checked luggage.
- For delayed bags, they may reimburse “reasonable expenses” like toiletries and basic clothing—keep all receipts.
- If your bag is declared lost (usually after 21 days), you can file a compensation claim. Be ready with receipts or itemized lists.

If You Suspect Theft
- Report immediately to airport security and file a police report.
- Call your bank to freeze any cards that were in the bag.

For Damaged Luggage
- Take clear photos of the damage before leaving the airport.
- Report it at the baggage desk and file a claim within 7 days.
- Some airlines offer repairs, replacements, or compensation. Also check if your suitcase brand offers a warranty.

Use Your Travel Insurance
- Most policies cover lost, stolen, or damaged luggage—but check the fine print.
- Look for baggage delay coverage, which reimburses emergency purchases if your bag is delayed for 12–24 hours.
- Keep all receipts and document every interaction with the airline.

Pro Tips to Avoid Future Luggage Drama
- Use a smart tracker like Apple AirTag or Tile.
- Label your bag clearly inside and out.
- Snap a photo of your packed suitcase.
- Always carry essentials (medications, chargers, clothes) in your hand luggage.
- If possible, travel light with carry-on only—it’s the easiest way to dodge these issues entirely.