Riyadh Air and IBM Partner to Launch World's First AI-Native Airline

Riyadh Air and IBM have announced a groundbreaking partnership to launch the world’s first AI‑native airline, unveiled at IBM Think Riyadh 2025.

What “AI‑Native” Means
- Built from scratch with AI: Riyadh Air is designed without legacy systems, embedding AI into every layer of operations.
- Generative & agentic AI: Used to synchronize employee workflows and enhance passenger experiences.
- Digital-first strategy: IBM Consulting orchestrated 59 workstreams with 60+ partners (including Adobe, Apple, FLYR, and Microsoft) to create a seamless AI-powered enterprise.

Employee Experience
- Personalized AI-driven digital workplace with chat-first HR access.
- AI-powered mobile apps for crew enablement, offering proactive concierge-like support.
- Context-aware prompts (e.g., fast-track services for late passengers).

Customer Care
- AI-enabled voice bots and agent assist tools anticipate traveler needs.
- Personalized support anchored in human values, blending digital efficiency with hospitality.

Operational Efficiency
- AI-driven enterprise performance management suite integrates financial, operational, and commercial data.
- Real-time insights optimize route profitability and strengthen business performance.
- Foundation for expansion to 100+ destinations by 2030, serving millions of travelers.

Strategic Vision
- Riyadh Air, owned by Saudi Arabia’s Public Investment Fund (PIF), launched in March 2023.
- First commercial services expected in early 2026.
- Positioned as a digitally-led, full-service airline with advanced fleet interiors, next-gen entertainment, and connectivity solutions.

This partnership sets a new benchmark in aviation innovation, showing how AI can redefine both passenger journeys and airline operations.