Expedia Group Launches 30+ AI-Powered Travel Features Across Expedia, Hotels.com and Vrbo

Expedia Group introduced 30+ new and upgraded features across Expedia, Hotels.com, and Vrbo. Focus areas include AI-powered trip planning, personalized recommendations, flexibility, value, and seamless trip management.

Expedia: Smarter Trip Planning & Management
Personalized Homepage
- Delivers tailored recommendations, deals, recent searches, and trip updates based on where travelers are in their journey.
Flexible Travel Packages
- Travelers can mix destinations, flights, hotels, and rental cars with greater flexibility.
- Supports more complex, multi-city itineraries.
AI-Powered Activity Planner
- Generates personalized suggestions for activities, restaurants, and events.
- Allows travelers to save, book, and manage experiences within their itinerary.
Property Expert
- AI answers traveler questions about hotels using property details, guest reviews, and booking information.
Multi-Room Booking
- Simplifies booking and managing multiple room types for families and groups.
Family-Friendly Maps
- Highlights attractions such as beaches, playgrounds, and restaurants to help families choose the right location.
Airport Convenience & Travel Protection
- One Key members receive discounts on CLEAR+.
- Gold and Platinum members can access:
- Complimentary airport lounge access during eligible flight delays.
- Price Drop Protection with automatic OneKeyCash refunds when airfares decrease.

Hotels.com: Easier Hotel Selection
AI Compare Tool
- Compares shortlisted hotels in plain language.
- Evaluates factors such as location, amenities, pricing, and policies.
- Supports follow-up questions to help travelers understand trade-offs.
Adaptive Homepage
- Customizes recommendations based on whether the trip is for business or leisure.
- Makes booking management, trip extensions, and expense-related tasks easier.
Additional AI Enhancements
- Natural Language Search.
- Business Travel Shopping Experience.
- Improved Property Expert functionality.

Vrbo: Simplifying Group Travel
Natural Language Search
- Users can describe exactly what they need in everyday language instead of relying on filters.
Reserve Now, Pay Later
- Upcoming feature allowing eligible homes to be reserved with no upfront payment.
Enhanced Arrival Experience
- Consolidates check-in details, directions, access codes, and house rules in one place.
AI-Enabled Customer Support
- Conversational voice support handles routine requests.
- Seamlessly transfers travelers to human agents with full context when needed.
More Savings Options
- Discounts for early bookings, extended stays, and last-minute reservations.
- Additional Member Prices and Stacked Savings on select properties.

Key Takeaway
- Expedia Group is accelerating the use of AI across the entire travel journey, from inspiration and booking to in-destination experiences and customer support.
- The new features aim to deliver greater personalization, convenience, flexibility, and traveler value, while combining AI capabilities with human assistance when needed.