Chennai Metro Wins National Award for Passenger Services at Urban Mobility India (UMI) Conference 2026

Chennai Metro Rail Limited (CMRL) has received the “Award of Excellence in Urban Transport” from the Ministry of Housing and Urban Affairs (MoHUA), Government of India. The award was conferred under the category “Metro Rail with the Best Passenger Services and Satisfaction.”

Award Presentation
- The award was presented during the Urban Mobility India (UMI) Conference 2026 held on October 24, 2026, in Bhubaneswar, Odisha.
- It was presented by Manohar Lal Khattar, Union Minister of Housing and Urban Affairs, and Dr. Krushna Chandra Mahapatra, Minister for Housing and Urban Development and Public Enterprises, Government of Odisha.
- The award was received by Ashish Chatterjee, IAS, Principal Secretary to Government and Managing Director of CMRL.

Why CMRL Won
- Focus on inclusive and accessible travel supported by trained staff.
- Upgraded passenger amenities across the network.
- Enhanced women's safety initiatives through the Pink Squad.
- Highest adoption of National Common Mobility Card (NCMC) usage among Indian metro systems.
- Strong integration with city bus services.
- Around 80% cashless ticketing across the network.

High Passenger Satisfaction
COMET survey findings highlighted strong commuter satisfaction in:
- Reliability
- Pre-travel information
- Comfort
- Security

Commitment to Urban Mobility
- The recognition underscores CMRL's continued commitment to delivering safe, efficient, passenger-centric and integrated urban mobility solutions for Chennai residents.