AAI strengthens Baggage Handling and Passenger Facilitation at Airports
As part of the ongoing ‘Yatri Seva Abhiyan 2026’,
Airports Authority of India (AAI) undertook focused measures across its airports
to strengthen passenger facilitation at security checkpoints and enhance the overall
experience through smoother processes, courteous assistance and better coordination.
Focus on Baggage Experience
- AAI undertook measures across airports to improve baggage handling and passenger facilitation.
- Inspections covered baggage belts, display systems, and trolley availability in arrival and departure areas.
- Emphasis on keeping baggage zones uncluttered and ensuring trolleys are accessible during peak hours.
Lost & Found & Passenger Support
- Facilities reviewed to ensure clear information and assistance for passengers with baggage issues.
- Coordination with airlines and ground handlers to address operational gaps in baggage movement and retrieval.
Passenger Flow & Awareness
- Passenger-facing areas around baggage belts inspected for orderly movement and ease of access.
- Reinforcement of passenger awareness on baggage handling rules and restrictions to promote safe travel.
Commitment to Service
- Reflects AAI’s pledge to strengthen every stage of the passenger journey.
- Focus on readiness, coordination, and responsive assistance.
- Yatri Sewa Abhiyan 2026 will continue with theme-based initiatives across airports, emphasizing service quality, safety, accessibility, and courtesy.
In short, this initiative is about making baggage handling smoother, more organized, and passenger-friendly—part of AAI’s broader effort to deliver a safe, seamless airport experience.
