Air India named ‘Best Airline in India’ and ‘Best Airline Staff in India and South Asia’ at 2026 Skytrax World Airline Awards
At the 2026 Skytrax World Airline Awards in London, Air India walked away with a suite of honors that really underline its transformation:
Major Wins
- Best Airline in India
- Best Airline Staff in India & South Asia
- Skytrax 4-Star Airline Certification (Business & Economy Class)
Additional Accolades
- Most improved airline in Asia
- Best Economy Class in India & South Asia
- Best Economy Class onboard catering in India & South Asia
- Best Business Class in India & South Asia
- Best Business Class onboard catering in India & South Asia
Why It Matters
- These awards are passenger-voted, making them a direct reflection of customer satisfaction.
- The staff award highlights the dedication of Air India’s frontline teams — cabin crew, airport staff, customer support, and operations.
- The recognition builds on Air India’s recent upgrade from 3-Star to 4-Star status, a global benchmark for quality.
Transformation Journey
Under the Vihaan.AI program, Air India has:
- Modernized its fleet (including India’s first Airbus A350 and new Boeing 787-9s).
- Upgraded cabins, lounges, and digital services.
- Invested heavily in employee training and service excellence.
📈 Customer advocacy has surged: Air India’s Net Promoter Score (NPS) jumped from -35 in late 2022 to nearly +40 today, with flagship aircraft scoring in the high 60s.
