Delhi Metro to conduct Customer Satisfaction Survey from 13 April 2026 to 10 May 2026
The Delhi Metro Rail Corporation (DMRC) has announced its upcoming Customer Satisfaction Survey: Survey Details - Dates: 13 April 2026 (Monday) – 10 May 2026 (Sunday) - Conducted by: Transport Strategic Centre (TSC), London, which manages the COMET benchmarking group - Purpose: To gather commuter feedback on various aspects of metro operations and identify areas for improvement Feedback Areas Commuters can share their views on: - Availability & Accessibility - Ease of Use - Information before and during travel - Reliability - Customer Care - Comfort & Crowding - Security - Overall Satisfaction Global Participation Members of the COMET group worldwide are conducting this survey simultaneously, allowing metro systems to compare results and adopt best practices admired by passengers. How to Participate - Visit the official DMRC website: https://delhimetrorail.com - Survey forms available in English and Hindi - Submit feedback online via the provided links This initiative is designed to ensure that Delhi Metro continues to evolve in line with commuter expectations and international standards.
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