Air France, number 1 for customer relations in the Transport category for the 11th year running

Air France was once again awarded first prize in the Transport category at the Customer Relations Awards® for the 11th year running.

Award Achievement
- On 16 March 2026, Air France was awarded first prize in the Transport category at the Customer Relations Awards®, organized by Kantar and BearingPoint, for the 11th consecutive year.
- This award is considered a benchmark for evaluating the quality of communication between companies and their customers.

Survey Insights
- 18% of surveyed customers said Air France goes above and beyond to deliver the best experience.
- Air France scored above the industry average across three criteria:
- Quality of execution
- Capacity for creating a bond
- Ability to create positive emotion
- In 2025, 76% of respondents rated their interactions with Air France employees as “Excellent or Very good.”

Leadership Statement
- Fabien Pelous, EVP Customer at Air France, emphasized that the award reflects the dedication of staff across airports, contact centers, and onboard services.
- He highlighted customer loyalty as a driving force behind Air France’s pursuit of excellence.

Broader Context
- The awards, running since 2003, evaluate 10 sectors including Insurance, Banking, Retail, Tourism, and Transport.
- Over 4,000 French consumers were surveyed at the end of 2025, making the recognition statistically robust.