Air India earns recognition as the ‘Most Improved Airline’ at APEX Awards

Air India has been honored as the ‘Most Improved Airline’ at the prestigious APEX Global EXPO held in Los Angeles. This accolade, based on over one million passenger votes across 600+ airlines, reflects a significant leap in customer satisfaction and service quality.

Key Highlights of the Recognition:
- Customer-Centric Transformation: The award is a direct result of passenger feedback, making it a deeply meaningful milestone.
- Fleet Modernization: Air India placed a massive order for 570 aircraft and invested $400 million to upgrade its existing fleet.

- Enhanced Passenger Experience:
- Upgraded cabin interiors
- Gourmet meals and new amenity kits
- Award-winning mobile app
- Four-Star Global Airline Status: In addition to the improvement award, Air India was also acknowledged as a Four-Star Global Airline.

Leadership Perspective:
CEO & MD Campbell Wilson dedicated the award to Air India’s frontline employees, acknowledging their dedication and hard work. He emphasized the importance of consistency and striving to become a benchmark for excellence in the industry.

This recognition is part of Air India’s broader Vihaan.AI transformation program, aimed at redefining the airline as a world-class carrier with Indian warmth.