Phonon Partners with Jazeera Airways to Launch 'JazLink' — Baggage Belt Notifications

Phonon Communications Pvt. Ltd. has partnered with Jazeera Airways to launch JazLink, an AI-powered digital communication platform designed to transform passenger experiences in the GCC region.

First-of-its-kind innovation:
- Automated baggage belt notifications delivered via WhatsApp — ensuring smoother arrivals and faster turnaround times.
- Marks the first initiative of its kind in the GCC aviation market.

Efficiency Gains:
- 73% faster notifications and 35% more accurate communication through AI-driven automation.
- Suppression logic eliminates duplicate updates, making communication seamless and reliable.

Passenger Benefits:
- Real-time multilingual updates on flight status, baggage, rebooking links, and feedback channels.
- Personalized, contextual engagement at every touchpoint.

Strategic Vision:
- Reinforces Phonon’s Middle East expansion strategy.
- Supports Jazeera Airways’ long-term goal to reduce call center load, enhance Net Promoter Score (NPS), and triple passenger capacity by 2029.

Leadership Voices:
- Ujwal Makhija, Founder & MD of Phonon:
“Passengers gain a true digital companion that keeps them informed, assured, and connected.”

- Paul Carroll, CCO of Jazeera Airways:
“This partnership elevates our digital capabilities and redefines how passengers experience travel in the connected world.”

Why It Matters
This collaboration is a milestone in aviation digitalization, blending AI, automation, and customer-centric design. It positions Jazeera Airways as a pioneer in passenger communication, while Phonon strengthens its role as a leader in AI-driven customer experience automation.