As travelers look ahead to 2026, First Hospitality, the Chicago-based national hotel operating, management, and development company, is reimagining what it means to stay, dine, and connect while on the road. Industry Context - First Hospitality, a Chicago-based hotel operator with 70+ hotels and 30 restaurants/bars across the U.S., is reimagining guest experiences for 2026. - The company emphasizes blending technology, AI, and human connection to meet evolving traveler expectations amid economic uncertainty. Dining Trends - Mindful indulgence is shaping menus: - Low-alcohol and spirit-free cocktails that still feel celebratory. - Elevated bar menus with shareable dishes and carved proteins (e.g., prime rib). - Rooftop venues and tapas-style dining are reviving tableside experiences. - “Dining at the bar” is becoming a social, cost-friendly option for both business and leisure travelers. Guest Experience - Rise of the “value economy”: guests prioritize meaningful local connections and personalization over price. - Examples: - The Hancock Hotel (Findlay, OH) welcomes guests with lavender mist, local chocolates, and handwritten notes. - The Lively Hotel (Oklahoma City) offers an art-infused stay, including hidden sculptures from the Unauthorized Secret Art Society and the bold Cloud Puncher centerpiece sculpture. Housekeeping Evolution - Housekeeping teams are now ambassadors of wellness, safety, and sustainability. - With labor shortages, they’re adopting smarter workflows, technology, and advanced training to deliver higher-quality service faster. - This reflects First Hospitality’s “People First” culture. Strategic Vision - CEO David Duncan stresses that success depends on authentic responses to change. - The company aims to balance economic and technological trends with personalized, local storytelling. - Marketing leadership highlights 2026 as “the year of the story”—where hotels intertwine local culture, art, and partnerships to create memorable narratives. ✨ Takeaway: Hotel stays in 2026 will be defined by mindful dining, personalized touches, art-driven storytelling, and empowered housekeeping teams—all blending tech with humanity to create seamless yet soulful experiences.
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